Alicia Trucking Inc. (we, us, our) is committed to protecting your privacy. This policy outlines how we handle personal information in a manner that is consistent with applicable privacy laws. Personal information is any information about an identifiable individual (a natural person).

This policy does not limit or exclude any of your rights under any law.

Changes to this Policy
We may change this policy by uploading a revised policy onto our website. The change will apply from the date that we upload the revised policy.

This policy was last updated on 1 August 2025.

Who do we collect your personal information from?
We collect personal information about you from:

• You, when you provide that personal information to us, including via our website and any related services, through any registration or subscription process, through any contact with us (e.g., telephone call or email), or when you purchase or use our services.
• Third parties, where you have authorized this or the information is publicly available.
• If possible, we will collect personal information from you directly.

How we use your personal information
We will use your personal information to:

• Verify your identity.
• Provide our delivery and transportation services to you.
• Communicate with you regarding your cargo deliveries, scheduling, and service updates.
• Market our services and products to you, including contacting you electronically (e.g., by text or email for this purpose).
• Improve the services and products that we provide to you.
• Bill you and to collect money that you owe us, including authorizing and processing credit card transactions.
• Respond to communications from you, including a complaint.
• Conduct research and statistical analysis (on an anonymized basis).
• Protect and/or enforce our legal rights and interests, including defending any claim.
• For any other purpose authorized by you or applicable law.

Disclosing your personal information
We may disclose your personal information to:

• Any business that supports our services, including any person that hosts or maintains any underlying IT system or data center that we use to provide the website or other services.
• A credit reference agency for the purpose of credit checking you.
• Other third parties (for anonymized statistical information).
• A person who can require us to supply your personal information (e.g., a regulatory or law enforcement authority).
• Any other person authorized by you.

“SMS opt-in consent or phone numbers for SMS purposes will NOT be shared with third parties and affiliates for marketing purposes.”

Protecting your personal information
We will take reasonable steps to keep your personal information safe from loss, unauthorized activity, or other misuse.

Accessing and correcting your personal information
Subject to certain grounds for refusal, you have the right to access your readily retrievable personal information that we hold and to request a correction to that information. Before you can exercise this right, we will need evidence to confirm your identity.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

If you want to exercise either of the above rights, email us at [insert email address]. Your email should provide evidence of your identity and set out the details of your request.
We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.

Internet use
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.
We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive) to monitor your use of the website. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website.

Contacting Us
If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us at accounts@aliciatruckinginc.com

“SMS opt-in consent or phone numbers for SMS purposes will NOT be shared with third parties and affiliates for marketing purposes.”

Types of SMS Communications
If you have consented to receive text messages from Alicia Trucking Inc, you may receive messages related to the following:

• Delivery updates
• Scheduling changes
• Billing inquiries
• Promotions or offers

Example:

“Hello, this is a delivery update from Alicia Trucking Inc. Your cargo is scheduled to arrive at Norfolk, VA, on August 12, 2025, at 9:30 am. You can reply STOP to opt out of SMS messaging from Alicia Trucking Inc. at any time.”

Message Frequency
Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per week related to your deliveries and billing.

Potential Fees for SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method
You may opt-in to receive SMS messages from Alicia Trucking Inc. in the following ways:

• Verbally, during a conversation with a company representative.
• By submitting an online form on our website
• By texting us first

Opt-Out Method
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at accounts@aliciatruckinginc.com or call us +1 480 873 9072

Additional Options
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt-out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
• Message frequency may vary.